Refund Policy

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All sales are final. No refunds or exchanges will be granted for any reason with the exception of receiving an incorrect product. If the product you receive is not what you ordered please contact us at customercare@ojimanails.com.

For more information, email support at customercare@ojimanails.com.

All orders are processed within 3-5 days.

Ojima Nails will communicate any holiday delays via email and website posting. 

During times when Ojima Nails experiences high order volume, guests will receive an email communicating delays. 

Shipping charges for orders will be calculated and displayed at checkout. The following are general shipping rates.

Shipment method                                         Estimated delivery time                Shipment cost

USPS First Class Mail Parcel                        3-5 business days                                $3.50

USPS Priority Mail                                           2 business days                                    $7.50

USPS Priority Mail Express                          1-2 business days                                $26.35

*Please contact us at customercare@ojimanails.com with any extra shipping requirements.

Guests can expect to receive a shipment confirmation and tracking number within 3-5 business days of placing an order. 

We currently ship to P.O. boxes and APO/FPO addresses.

Ojima Nails is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Ojima Nails is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at customercare@ojimanails.com to file a claim. Please save all packaging material and damaged goods before filing a claim. 

• Yes, we offer international shipping.
• Prices are shown in U.S. Dollars
• Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
• International shipments are subject to our standard return policy, found at the top of this page.
• Shipping charges are calculated at checkout.